Download Packet for New Customers

How to Open Your Account

How to Close Your Account

Information on New Development Water Connections

Download our packet for New Customers Here (PDF format)

How to Open Your Account

You may open a water service account by either:

• Telephoning the District’s Customer Service Desk at (925) 625-3798 during office hours, OR
• Coming to the District Office at 2107 Main St., Oakley, in the Raley’s shopping center. When you call or come in to open an account, that account will be put in your name -- you may not establish an account for another person.

Information you will need:

• Your name/spouse’s name.
• Service address of new account.
• Whether you own or are renting at your new address.
• Your/spouse’s employer.
• Your home and work telephone numbers.
• Billing address.
• Social Security number.
• * Please note that a security deposit of $100 or twice the estimated monthly bill will be placed on your first bill.

Note: If the water supply to your business or residence is off, a District employee will be sent to the service address to turn it back on. It is important that you or a representative be present when we turn the water on so you may check for faucets that may have been left on or leaks.

How to Close Your Account

You may close a water service account by either:

• Telephoning the District’s Customer Service Desk at (925) 625-3798, OR
• Coming to the District Office at 2107 Main St., Oakley, in the Raley’s shopping center.

There is no charge for closing an account.

Important Reminders:

• Because you are responsible for any water used, you should inform the District in a timely manner that you are closing your account to avoid additional water charges and to get your deposit back.
• If a customer fails to pay the final bill for water service within 45 days after they have vacated premises, the account will be sent to collections.

Information on New Development Water Connections

It is important to apply to the District early for a new water service connection
to avoid delays in your project. For information on new water development connections please call Linda Lilly at (925) 625-0588.